A LoveHealth, the largest chain of popular clinics in Brazil, faced challenges in managing its units and communicating with franchisees. 

With an aggressive national and international expansion strategy, the company needed to improve its internal processes to maintain service quality. Furthermore, it was essential to standardize operations and strengthen relationships with franchisees.

A AmorSaúde found a strategic tool in Yungas to integrate your network and optimize your management in order to overcome these obstacles.

The AmorSaúde challenge

The company struggled to monitor unit performance, and communication was decentralized. This compromised process standardization and service quality.

The Yungas solution

AmorSaúde adopted Yungas' solution to centralize management and improve communication with franchisees. The platform provided practical solutions for the company, including:

• Registration and measurement of demands: detailed control over open tickets, response time and demand resolution;
• Centralized communication management: efficient routing of requests to the responsible departments, reducing noise in internal communication;
• Standardization of processes: use of the checklist module for inspections, photographic records and compliance control of units;
• Continuous monitoring of franchisee satisfaction: implementation of NPS surveys to monitor the evolution of satisfaction in the network.

Results of the AmorSaúde and Yungas partnership

"Implementing Yungas has transformed the way we communicate and manage our units. Today, we can monitor network demands in real time, ensuring higher-quality service for our franchisees and patients."
AmorSaúde Team

With Yungas, AmorSaúde achieved impressive results:

• Increase of 12 points in the NPS, reaching 88 points, demonstrating franchisee satisfaction;
• Improved unit management, ensuring greater visibility and control of operations;
• More efficient communication, reducing response time and improving the relationship between franchisees and the franchisor;
• Structured expansion, allowing network growth without compromising service quality.

The partnership with Yungas helped AmorSaúde improve internal communication and standardize processes. It also increased franchisee satisfaction, creating a solid foundation for expansion in Brazil and abroad. Do you want to be part of this group of success stories? Then, learn about Yungas solutions and book a demo!