Scale your franchise network with Operational Excellence

Powerful platform for communication, training, checklists, and purchasing, designed to manage channels: franchises, retail stores, resellers, and partners in general.

For the headquarters, organization and agility. 
For the franchise, visibility and control.

The platform

Yungas: a complete platform for complex needs and large-scale operations. More than just a platform, we transform management and communication between headquarters and units.

Our features enhance your management by integrating the main modules of a network system: Communication, Financial Performance, Archive Management and Distribution, Calendar, Store, and Orders. And much more! With Yungas, you have the information you need to manage your units with ease and accurate data. Become data-driven.

Industries

Yungasoffers an efficient management and communication system for large chains in various sectors, such as food, healthcare, technology, retail, and others. With customized solutions build to each client's needs, we simplify communication, auditing, and training to make processes more efficient and centralized. If you're looking for a complete platform for your operation, count on Yungas to achieve success.

Solutions

Inbox

The Inbox module facilitates communication between headquarters and the franchisee, organizing all interactions in a single place. It allows you to open tickets and requests, ensuring that each request is directed to the appropriate department. With a stored conversation history, you avoid loss of information and improve service efficiency. Furthermore, the module allows for service evaluation, providing valuable metrics for headquarters, optimizing operations and network relationships.

Announcements

No more lost communications! With the Announcements module, managers segment content for specific franchisees or regions, ensuring the right information reaches the right destination. Each notice is highlighted with an attractive banner on the home page, like a digital billboard that captures attention. Readership can be tracked and engagement measured, transforming communications into a strategic communication tool.

Materials

With the Archive Management module, file distribution for large franchise brands becomes more agile and efficient. The headquarters stores documents, photos, videos, and training, and the franchisees access everything they need in an organized and segmented way. Brands that already use this Yungas module have managed to reduce calls and requests to the marketing department.

Tickets

No more information mismatches! With the Tickets module, every situation requiring attention is recorded and organized. If a franchisee doesn't follow headquarters' guidelines, for example, the system records the incident and notifies those responsible via email and directly on the platform. This structured monitoring facilitates problem-solving, provides greater control, and keeps the network aligned with established rules.

Calendar

The Calendar module eliminates any excuse for missing deadlines. It makes it easier to create events and schedule important periods, such as marketing campaigns, for the entire franchisee brand. With the shared calendar, you can track commitments and deadlines—which results in greater engagement and team integration, as well as participation in collective actions.

FAQ

You know those questions your headquarters team answers repeatedly? The Frequently Asked Questions module solves that! It empowers units, allowing them to find quick answers without relying on constant interactions. Besides optimizing time, the feature strengthens knowledge management, functioning as a practical FAQ for the network, streamlining communication and avoiding unnecessary rework.

Checklist

With the Checklist module, standardization is easy! The headquarters creates simple questions for franchisees to answer, monitoring activities and identifying areas for improvement. When non-conformities are detected, actions are planned with deadlines for resolution. Networks that use Yungas transform the checklist into a roadmap for franchisee consultants, reducing paperwork and sharing information quickly and accurately. Simple, straightforward, and efficient!

Training

Training your network in a practical and efficient way has never been simpler! With the Training module, headquarters creates courses with videos, PDFs, and assessments. Each franchisee can access the content, while headquarters monitors progress. Upon completion of the training, students receive a certificate, ensuring that the knowledge has been absorbed and is ready to be applied.

Store and orders

Transform the purchasing process with the Marketplace in the Store and Orders module. Franchisee can browse the online store, add items to their cart, and place orders directly through the platform. Headquarters, in turn, has full visibility into orders and supplier performance data. A system that connects, organizes, and streamlines purchasing management across the entire network.

Dashboard

Focused on decisions based on real-time, real-world data, our Dashboard module centralizes your network's essential indicators. This gives you a clear overview of your business through dynamic graphs. Track franchisee engagement, head office performance, service times, and much more. Additionally, the platform offers easy integration with BI systems via API, enhancing data analysis.

Health Score

The Health Score is a key indicator for your network's health, following the Yungas Customer Success methodology. It analyzes satisfaction, engagement, standardization, and revenue, identifying franchisees at risk or with potential for expansion. With it, you can take preventative actions to strengthen units and drive growth based on solid performance.

NPS

NPS module is essential for measuring unit satisfaction and improving processes. Connected to the Customer Success methodology, it collects feedback on headquarters' services, providing insights for improvement. With comprehensive and customizable reports, you can identify strengths and workfronts for improvement, ensuring service that's even more aligned with your brand's needs.

Financial Performance

Headquarters gains complete clarity on the franchisee's financial results by accessing the Financial Performance module. Each franchise's planned and actual revenue is presented through intuitive graphs, enabling detailed and strategic analysis. With this functionality, units can monitor their financial performance in real time, identify growth opportunities, and implement action plans to optimize profitability and ensure more efficient management.

Excellence Program

The Excellence Program module allows your franchises to create and customize evaluation criteria according to its own standards and strategic objectives. With it, headquarters can structure performance indicators, monitor franchise progress, and encourage best practices through scores and rankings. Fully adaptable, the module enables the management of quality, recognition, and reward programs, promoting engagement, standardization, and continuous improvement across the brand.

Solutions

We believe in the power of knowledge to fortify business brands. We produce and share relevant content to boost the ecosystem, providing insights, trends, and best market practices to help your company grow intelligently and strategically.

Unified Communications Center

Centralize network interactions in one place. Optimize processes, fortify communication, and ensure greater efficiency and transparency between headquarters and franchisees.

Task management and field audits

Monitor processes with structured checklists. Ensure standardization, quality, and operational compliance across all franchisees units.

Real-time Analytics & Dashboards

View real-time metrics with customized reports and dashboards. Integrate data from multiple sources to gain accurate insights and optimize management.

Targeted Bulletins

Share strategic information with dynamic, targeted communications. Keep all franchisees informed in a clear, engaging, and measurable way.

Audits Evidence

Verify standards with structured visual records. Increase quality control and ensure adherence to established processes.

Training center

Empower your team with structured training programs. Develop skills, improve processes, and drive operational excellence.

AI Assistant

Automate interactions and reduce repetitive questions. Offer fast and efficient support, ensuring prompt and accurate responses for each franchisee in the brand.

Asset Library

Simplify access to strategic documents with the materials module. Share relevant information quickly, avoiding unnecessary emails and ensuring the entire network is always up-to-date.

PEX – Excellence Program

Build your franchisee excellence program by defining criteria, monitoring indicators, and evaluating unit performance. Promote continuous improvement and elevate quality in a structured way.

Franchisee Supply Portal & Ordering

Managing your supply chain has never been easier. With the Store and Order Module, your headquarters connects franchisees and suppliers in a single environment, ensuring practicality, control, and operational efficiency.

Virtual Assistant

Intelligent support to optimize communication, streamline processes, and provide quick responses within the platform.

API & Native Integrations

Systems integration to connect different platforms, unifying data and processes in a fluid and automated way.

Integrations

What our clients have to say

"Yungas has transformed our internal communication, eliminating noise and ensuring that information reaches not only the franchisee but also the point of sale, which is our core business. Previously, we dealt with multiple channels and a lot of rework. Now, we've centralized everything on the platform, which improves engagement and transparency. With PEX on Yungas, franchisees have clear access to their indicators and action plans, increasing the entire team's involvement in the pursuit of excellence."

Mariana Gambini

Operations and Franchisee Manager at Casa do Pão de Queijo.

"Communication was a major challenge when we implemented the franchise operation at Stone. We struggled to ensure up-to-date information reached the frontline, to define priorities, and to have accurate numbers for real business intelligence. With Yungas, this completely changed. We centralized documents, communications, and essential data, making the platform our primary communication channel with the franchisees. Furthermore, Yungas allowed us to quickly generate reports, prioritize cases more assertively, and manage the franchises much more simply and efficiently."

Natália

Franchise Operations Specialist at Stone

"Before Yungas, communication was a major challenge for us, with messages getting lost on cellphone messages and emails lacking traceability. We didn't know who received them, who read them, or who took the necessary actions. With Yungas, we gained organization and control: we were able to segment communications by role, track receipt, and demand action more assertively. Furthermore, we reduced groups chats by half and centralized essential information, which simplified the routine of the franchisees and our internal team. Today, we have clear metrics, guidance for consultants, and a much more efficient communication flow."

Bruno Gleria

Zeiss Training and Development

Farma & Farma – Growth and efficiency in communication with Yungas

Farma & Farma, with over 160 units in 17 Brazilian states, faced significant challenges in internal communication between the franchisor and its franchisees. Despite using WhatsApp for agility, the company lacked organized records of interactions. Furthermore, a separate documentation system was...

ZEISS – Transforming Communication and Management with Yungas

ZEISS is a leading company in precision technology and optical solutions, operating in various market segments. The expansion of its franchise brand brought challenges to communication and internal structuring, requiring greater efficiency and standardization in processes. To meet these demands, ZEISS adopted Yungas...

AmorSaúde – expansion and optimization of management with Yungas

AmorSaúde, the largest chain of affordable health clinics in Brazil, faced challenges managing its franchises and communicating with franchisees. With an aggressive national and international expansion strategy, the company needed to improve its internal processes to maintain service quality. Furthermore, it was essential to standardize...

Casa do Pão de Queijo – 25-points increase in NPS and optimization of internal communication

Casa do Pão de Queijo faced challenges in communicating with and managing its franchise brand. Before partnering with Yungas, processes were decentralized, using email, an extranet, and messaging apps, without read receipts. This made it difficult to obtain feedback, monitor the network, and...

Stone – centralizing and optimizing franchise management with Yungas

The problem managing a franchise operation within a company the size of Stone, listed on Nasdaq and with thousands of employees, presented complex challenges. The franchisor used several communication and management systems, each operating independently. Franchisees had to access multiple platforms for different processes,...

Our content

Content in a variety of formats to keep you up to date with the latest news from Yungas.

Yungascast

Discover YungasCast, the podcast that connects you to the world of retail innovation. Content on business, entrepreneurship, and technology, plus exclusive interviews with industry experts.

Blog

Content on market updates, tips, and industry news. Discover the Yungas blog.

Press

Stay up to date with the latest Yungas news and media appearances.

E-books

Check out the e-books prepared by our team of experts with exclusive content.

Inbox

Announcements

Materials

Tickets

Calendar

FAQ

Checklist

Training

Store and Orders

Dashboard

Health Score

NPS

Financial Performance

Excellence Program

AI Assistant

Art Edit

Sales

Support

Partnerships

Careers

Scale your franchise network with Operational Excellence

The platform

Industries

Solutions

Inbox

Solutions

Unified Communications Center

Task management and field audits

Real-time Analytics & Dashboards

Targeted Bulletins

Audits Evidence

Training center

AI Assistant

Asset Library

PEX – Excellence Program

Franchisee Supply Portal & Ordering

Virtual Assistant

API & Native Integrations

Integrations

What our clients have to say

Farma & Farma – Growth and efficiency in communication with Yungas

ZEISS – Transforming Communication and Management with Yungas

AmorSaúde – expansion and optimization of management with Yungas

Casa do Pão de Queijo – 25-points increase in NPS and optimization of internal communication

Stone – centralizing and optimizing franchise management with Yungas

Our content

Yungascast

Blog

Press

E-books