NPS

With NPS , you understand clearly how your franchisees perceives the operation and services of the headquarters. From the answers, it is possible identify strengths, correct flaws and create strategies to fortify relationships with franchises. More than just a metric, NPS is a powerful tool for ensuring a more engaged and satisfied network.

Desktop

Mobile

Connected to the methodology of Customer Success, it collects feedback on the headquarters' services, offering insights for improvement. With comprehensive and customizable reports, you can identify strengths and areas for improvement, ensuring service that's even more aligned with your franchises needs.

Accurate measurement of satisfaction

Structured feedback on the franchises perception of the headquarters.

Strategic analysis of improvements

Insights to improve processes and strengthen the network.

Customizable searches

Adaptable to the needs of each operation.

Each survey can be customized according to the franchisee needs and made available generally or by segmenting the franchises.

The NPS module also provides managers with a view of 100% metric analysis, through data-rich research reports and graphics.

Solutions

Inbox

The Inbox module facilitates communication between headquarters and the franchisee, organizing all interactions in a single place. It allows you to open tickets and requests, ensuring that each request is directed to the appropriate department. With a stored conversation history, you avoid loss of information and improve service efficiency. Furthermore, the module allows for service evaluation, providing valuable metrics for headquarters, optimizing operations and network relationships.

Announcements

No more lost communications! With the Announcements module, managers segment content for specific franchisees or regions, ensuring the right information reaches the right destination. Each notice is highlighted with an attractive banner on the home page, like a digital billboard that captures attention. Readership can be tracked and engagement measured, transforming communications into a strategic communication tool.

Materials

With the Archive Management module, file distribution for large franchise brands becomes more agile and efficient. The headquarters stores documents, photos, videos, and training, and the franchisees access everything they need in an organized and segmented way. Brands that already use this Yungas module have managed to reduce calls and requests to the marketing department.

Tickets

No more information mismatches! With the Tickets module, every situation requiring attention is recorded and organized. If a franchisee doesn't follow headquarters' guidelines, for example, the system records the incident and notifies those responsible via email and directly on the platform. This structured monitoring facilitates problem-solving, provides greater control, and keeps the network aligned with established rules.

Calendar

The Calendar module eliminates any excuse for missing deadlines. It makes it easier to create events and schedule important periods, such as marketing campaigns, for the entire franchisee brand. With the shared calendar, you can track commitments and deadlines—which results in greater engagement and team integration, as well as participation in collective actions.

FAQ

You know those questions your headquarters team answers repeatedly? The Frequently Asked Questions module solves that! It empowers units, allowing them to find quick answers without relying on constant interactions. Besides optimizing time, the feature strengthens knowledge management, functioning as a practical FAQ for the network, streamlining communication and avoiding unnecessary rework.

Checklist

With the Checklist module, standardization is easy! The headquarters creates simple questions for franchisees to answer, monitoring activities and identifying areas for improvement. When non-conformities are detected, actions are planned with deadlines for resolution. Networks that use Yungas transform the checklist into a roadmap for franchisee consultants, reducing paperwork and sharing information quickly and accurately. Simple, straightforward, and efficient!

Training

Training your network in a practical and efficient way has never been simpler! With the Training module, headquarters creates courses with videos, PDFs, and assessments. Each franchisee can access the content, while headquarters monitors progress. Upon completion of the training, students receive a certificate, ensuring that the knowledge has been absorbed and is ready to be applied.

Store and orders

Transform the purchasing process with the Marketplace in the Store and Orders module. Franchisee can browse the online store, add items to their cart, and place orders directly through the platform. Headquarters, in turn, has full visibility into orders and supplier performance data. A system that connects, organizes, and streamlines purchasing management across the entire network.

Dashboard

Focused on decisions based on real-time, real-world data, our Dashboard module centralizes your network's essential indicators. This gives you a clear overview of your business through dynamic graphs. Track franchisee engagement, head office performance, service times, and much more. Additionally, the platform offers easy integration with BI systems via API, enhancing data analysis.

Health Score

The Health Score is a key indicator for your network's health, following the Yungas Customer Success methodology. It analyzes satisfaction, engagement, standardization, and revenue, identifying franchisees at risk or with potential for expansion. With it, you can take preventative actions to strengthen units and drive growth based on solid performance.

NPS

NPS module is essential for measuring unit satisfaction and improving processes. Connected to the Customer Success methodology, it collects feedback on headquarters' services, providing insights for improvement. With comprehensive and customizable reports, you can identify strengths and workfronts for improvement, ensuring service that's even more aligned with your brand's needs.

Financial Performance

Headquarters gains complete clarity on the franchisee's financial results by accessing the Financial Performance module. Each franchise's planned and actual revenue is presented through intuitive graphs, enabling detailed and strategic analysis. With this functionality, units can monitor their financial performance in real time, identify growth opportunities, and implement action plans to optimize profitability and ensure more efficient management.

Excellence Program

The Excellence Program module allows your franchises to create and customize evaluation criteria according to its own standards and strategic objectives. With it, headquarters can structure performance indicators, monitor franchise progress, and encourage best practices through scores and rankings. Fully adaptable, the module enables the management of quality, recognition, and reward programs, promoting engagement, standardization, and continuous improvement across the brand.

What our clients have to say

"Yungas has transformed our internal communication, eliminating noise and ensuring that information reaches not only the franchisee but also the point of sale, which is our core business. Previously, we dealt with multiple channels and a lot of rework. Now, we've centralized everything on the platform, which improves engagement and transparency. With PEX on Yungas, franchisees have clear access to their indicators and action plans, increasing the entire team's involvement in the pursuit of excellence."

Mariana Gambini

Operations and Franchisee Manager at Casa do Pão de Queijo.

"Communication was a major challenge when we implemented the franchise operation at Stone. We struggled to ensure up-to-date information reached the frontline, to define priorities, and to have accurate numbers for real business intelligence. With Yungas, this completely changed. We centralized documents, communications, and essential data, making the platform our primary communication channel with the franchisees. Furthermore, Yungas allowed us to quickly generate reports, prioritize cases more assertively, and manage the franchises much more simply and efficiently."

Natália

Franchise Operations Specialist at Stone

"Before Yungas, communication was a major challenge for us, with messages getting lost on cellphone messages and emails lacking traceability. We didn't know who received them, who read them, or who took the necessary actions. With Yungas, we gained organization and control: we were able to segment communications by role, track receipt, and demand action more assertively. Furthermore, we reduced groups chats by half and centralized essential information, which simplified the routine of the franchisees and our internal team. Today, we have clear metrics, guidance for consultants, and a much more efficient communication flow."

Bruno Gleria

Zeiss Training and Development

Farma & Farma – Growth and efficiency in communication with Yungas

Farma & Farma, with over 160 units in 17 Brazilian states, faced significant challenges in internal communication between the franchisor and its franchisees. Despite using WhatsApp for agility, the company lacked organized records of interactions. Furthermore, a separate documentation system was...

ZEISS – Transforming Communication and Management with Yungas

ZEISS is a leading company in precision technology and optical solutions, operating in various market segments. The expansion of its franchise brand brought challenges to communication and internal structuring, requiring greater efficiency and standardization in processes. To meet these demands, ZEISS adopted Yungas...

AmorSaúde – expansion and optimization of management with Yungas

AmorSaúde, the largest chain of affordable health clinics in Brazil, faced challenges managing its franchises and communicating with franchisees. With an aggressive national and international expansion strategy, the company needed to improve its internal processes to maintain service quality. Furthermore, it was essential to standardize...

Casa do Pão de Queijo – 25-points increase in NPS and optimization of internal communication

Casa do Pão de Queijo faced challenges in communicating with and managing its franchise brand. Before partnering with Yungas, processes were decentralized, using email, an extranet, and messaging apps, without read receipts. This made it difficult to obtain feedback, monitor the network, and...

Stone – centralizing and optimizing franchise management with Yungas

The problem managing a franchise operation within a company the size of Stone, listed on Nasdaq and with thousands of employees, presented complex challenges. The franchisor used several communication and management systems, each operating independently. Franchisees had to access multiple platforms for different processes,...

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Understand our platform and discover how we can help your brand connect more efficiently. Our team is ready to show you the solutions that will make a difference for your business.

Inbox

Announcements

Materials

Tickets

Calendar

FAQ

Checklist

Training

Store and Orders

Dashboard

Health Score

NPS

Financial Performance

Excellence Program

AI Assistant

Art Edit

Sales

Support

Partnerships

Careers

NPS

Accurate measurement of satisfaction

Strategic analysis of improvements

Customizable searches

Solutions

Inbox

What our clients have to say

Farma & Farma – Growth and efficiency in communication with Yungas

ZEISS – Transforming Communication and Management with Yungas

AmorSaúde – expansion and optimization of management with Yungas

Casa do Pão de Queijo – 25-points increase in NPS and optimization of internal communication

Stone – centralizing and optimizing franchise management with Yungas

Book a demonstration